F.A.Q
Is this real ice?
No, Ice Penguin uses a high-quality synthetic ice surface designed for skating training and skill development.
It provides a safe and controlled environment for beginners to learn skating fundamentals before progressing to a real ice rink.
It provides a safe and controlled environment for beginners to learn skating fundamentals before progressing to a real ice rink.
Is synthetic ice different from real ice?
Yes, the experience is slightly different. Synthetic ice has more resistance, which helps skaters build stronger technique, balance, and control.
Many beginners find it beneficial as it helps them learn faster and gain confidence before moving to real ice.
Many beginners find it beneficial as it helps them learn faster and gain confidence before moving to real ice.
Do I need prior skating experience?
It depends on the programme:
- Learn to Ice Skate (Beginner) – No experience required
- Kids Development / Figure Skating / Ice Hockey – Requires basic skating ability
Can I book a trial lesson?
Yes, you can book a single lesson as a trial before committing to a bundle package.
Why can’t I see certain time slots?
Bookings must be made at least 48 hours in advance.
Time slots will no longer be available within 48 hours of the lesson to allow coaches to make proper arrangements.
Time slots will no longer be available within 48 hours of the lesson to allow coaches to make proper arrangements.
What should I wear and bring?
• Comfortable sports attire (track pants & T-shirt)
• Long thick socks (required for skate fitting)
• Cotton Gloves
• Water bottle
You may also bring your own skates or protective gear if preferred.
• Long thick socks (required for skate fitting)
• Cotton Gloves
• Water bottle
You may also bring your own skates or protective gear if preferred.
Do I need to buy my own skates?
For beginner programmes, rental skates are provided in the lesson
For other sport programmes (e.g. Figure Skating / Ice Hockey), students will be required to get their own equipment by Lesson 3 for better performance and consistency.
For other sport programmes (e.g. Figure Skating / Ice Hockey), students will be required to get their own equipment by Lesson 3 for better performance and consistency.
How long does it take to learn skating?
- Basic confidence: a few lessons
- Comfortable skating: 10–20 lessons
- Advanced skills: ongoing progression
Why should I take the bundle instead of single lessons?
Bundle programmes provide:
- Better value per lesson
- A structured progression pathway
- Allow coaches to assess, guide, and track development
Can I reschedule my lesson?
Yes, rescheduling is allowed at least 24 hours before the lesson using the link in your booking confirmation email.
Are parents allowed inside the rink?
- For beginners below 10 year old : 1 accompanying parent may assist (if required) with protected covered shoes
- For higher levels: Students are expected to skate independently
Is it safe for children?
Yes. Safety is our priority:
- Small group coaching
- Controlled environment
- Protective gear available
- Close supervision by coaches
- Doesn't allow any open skating during the coaching.
Can my child or myself progress to real ice after this?
Yes. Ice Penguin is designed to help students:
Build strong fundamentals
Gain confidence
Transition smoothly to real ice
Students may progress into:
Build strong fundamentals
Gain confidence
Transition smoothly to real ice
Students may progress into:
- Figure Skating
- Ice Hockey
- Advanced skating programmes
What happens if I miss a lesson?
Missed lessons and no-shows are non-refundable and non-replaceable
How long is the bundle valid?
All lesson bundles are valid for 6 months from the date of purchase.
Where are we located?
- 6 Eu Tong Sen Street, Singapore
- Clarke Quay Central , #04-63/64/65/83 (Bluezone) Singapore 059817
Is it hot?
The facility is air-conditioned but not as cold as a real ice rink. As skating involves movement, participants may feel warm during training. Light sports attire is recommended.
What time should I arrive before the lesson or experience?
Please arrive at least 30 minutes before your lesson to allow sufficient time for skate fitting and preparation. Lesson will start on time.
What if I’m not sure whether my child or myself is ready for Figure Skating or Ice Hockey?
if you or your child already has skating experience which we require but may need a refresher, we recommend starting with a few lessons at their appropriate level.
Our coaches can assess your current ability, help brush up on the skating skills, and determine the most suitable programme.
This ensures you or your child builds a strong foundation and confidence before progressing into Figure Skating or Ice Hockey programmes.
Our coaches can assess your current ability, help brush up on the skating skills, and determine the most suitable programme.
This ensures you or your child builds a strong foundation and confidence before progressing into Figure Skating or Ice Hockey programmes.
How early should I book my lesson?
Lessons must be booked at least 48 hours before the scheduled session. This allows our team to make the necessary arrangements and ensure coaches and staff are properly scheduled.
Time slots will no longer be available through the booking system within 48 hours of the lesson. For last-minute requests, please contact us directly. Such requests are subject to availability and approval.
Time slots will no longer be available through the booking system within 48 hours of the lesson. For last-minute requests, please contact us directly. Such requests are subject to availability and approval.
Where can I find more information about each lesson?
On top of what provided in the website, details for each lesson are provided in the booking system. Please click on “Read More” under the selected lesson, where all necessary information, including programme details, requirements, and terms, will be available.
Can parents or siblings from different age groups join the same class?
yes, parents or siblings from different age groups may join the same class. However, each participant must book and pay for a separate session based on the same time slots.
Please take note Lessons will be conducted based on the designated age group programme structure and pace.
For families with children of different ages, who are joining the class we recommend joining the lesson suitable for the younger child, as it will be more manageable and comfortable for the kids.
Please take note Lessons will be conducted based on the designated age group programme structure and pace.
For families with children of different ages, who are joining the class we recommend joining the lesson suitable for the younger child, as it will be more manageable and comfortable for the kids.
